Dispute Resolution

Complaint and Dispute Process

Punta Bookmaking is committed to providing world-class customer service, and to dealing with player queries and disputes in a prompt, efficient, and fair manner.

The following channels are available to players.

Customer Service

As a first point of reference, you should direct your query, dispute or complaint to support@punta.com.au.

Escalate to management

Should you be in any way dissatisfied with the resolution provided by the Customer Support Department you may opt to escalate your query to a member of the Punta Online Pty Ltd Management Team via email on info@punta.com.au. The will then personally investigate your query, dispute or complaint, and respond back to you. Please allow up to four (4) working days for a response.

Escalate to the respective wagering jurisdiction

These Rules shall be governed by and construed in accordance with the laws of Racing and Wagering, Western Australia. The Client agrees to submit to the non-exclusive jurisdiction of the Courts of Western Australia in respect of any dispute or matter arising from or out of these Rules.

If any rule (or part of a rule) in the Rules is or becomes void or unenforceable, that rule (or part of the rule) will be taken to be removed and cease to form part of the Rules. However, the remaining Rules will continue to have full force and effect.